Role of Quality Enhancement Cell in Developing Quality Culture at University Level

Abstract

The current study was designed to investigate the current practices and the effectiveness of quality enhancement cell in developing quality culture at university level in Pakistan. This study was descriptive in nature. All public sector general universities in Punjab were the population of the study. Heads of the departments of public sector universities in Punjab, Pakistan were the population of the study. A total of 300 departmental and institutional heads from 7 selected universities were chosen as a sample of the study. A questionnaire on a five-point Likert scale, consisting of 47 statements was prepared for obtaining data. To arrive at findings, frequencies, percentages, mean scores, and standard deviations were calculated. The results of the study indicate that the quality assurance practices i.e. Quality Enhancement Cells (QECs) of universities don't provide training to non-teaching staff. Faculty members are not selected for the next grade in time by teacher training departments of the universities. Major problems with quality assurance have been found as scarcity of financial resources, shortage of permanent faculty members, and lack of infrastructure. Facilitating factors towards quality assurance were good teacher-student relations, cooperative attitude of administration with teachers, and well-educated teachers in universities, were good.